Service StandardsEthics of Automotive Repair in NoviWe're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Novi automotive service and repair industry hasn't been given a pass either.Unfortunately, every ... Read More Posted in Service Standards on June 26, 2022 Questions to Ask Your Novi Service AdvisorWe find that a lot of Novi drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's ... Read More Posted in Service Standards on April 17, 2022 Novi Customer Detective WorkOne might say the most challenging part of being an automotive service technician at Sovel's Auto Service is diagnosing a problem before it can be fixed.Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track ... Read More Posted in Service Standards on June 02, 2019 Arrive Alive in NoviWe've all seen drivers do crazy things while driving to or from Novi. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Michigan roads.The truth is that all of us ar... Read More Posted in Service Standards on May 19, 2019 What You Need to Know from Your Sovel's Auto Service Service AdvisorNovi drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service ad... Read More Posted in Service Standards on December 30, 2018 On Board Diagnostics for Novi MotoristsSome Novi vehicle owners wonder why Sovel's Auto Service and other Novi auto repair shops charge a fee for vehicle diagnostics.Receiving a diagnostic charge at Sovel's Auto Service for a tricky automotive problem shouldn't be a surprise. In the Novi area, automotive diagnostics can cover quite ... Read More Posted in Service Standards on December 02, 2018 Service Center Standard and ProceduresAll Michigan pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Novi automotiv... Read More Posted in Service Standards on October 22, 2018 What Novi Customers like About Us at Sovel's Auto ServiceA big part of the service we provide at Sovel's Auto Service for our Novi customers is education. We want you to feel confident with your service decisions.And we're always open to questions from our valued Novi area customers. Even though we try to be proactive in our Sovel's Auto Service autom... Read More Posted in Service Standards on November 13, 2016 What Novi Automotive Service Consumers Should KnowThere are some things drivers should know about Novi car service and repair. First and foremost, Sovel's Auto Service cares about you and your family's safety. And we really appreciate your business. Sovel's Auto Service in Novi wants to build a trusting relationship that becomes the foundation ... Read More Posted in Service Standards on June 07, 2016 How Does Sovel's Auto Service Know What to Recommend?When you drop your vehicle off at Sovel's Auto Service in Novi, they don't just poke around under your hood looking for stuff to do. Sovel's Auto Service professionals have lists and procedures they follow for different types of service. First of all, your Novi service center will note the mileag... Read More Posted in Service Standards on May 16, 2016 |
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